This Privacy Policy sets out our commitment to protecting the privacy of Personal Information provided to us, or otherwise collected by us, offline or online, including through our website. In this Privacy Policy we, us or our means Hornsby Building Surveyors & Consultants Pty Ltd.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We may disclose Personal Information to:
third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
Victorian Building Authority (VBA) / Building & Plumbing Commission (BPC), WorkSafe Victoria, Energy Safe Victoria, Consumer Affairs Victoria, ACCC, Fire Rescue Victoria , Country Fire Authority, Victorian Managed Insurance Authority (VMIA), Domestic Building Dispute Resolution Victoria (DBDRV), Victorian Civil and Administrative Tribunal (VCAT), 'Department of Energy, Environment and Climate Action (DEECA)', and local Councils;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as Microsoft, Google, Meta or other relevant businesses. This may include parties that store data outside of Australia.
Google: We may have enabled Google Analytics Advertising Features including Remarketing, Advertising Reporting, Demographics and Interest Reports, Store Visits, and Google Display Network Impression reporting. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. You can opt out using the Google Analytics Opt-out Browser add-on, Google's Ads Preferences Manager, or your device's advertising controls.For more information, see: Google's Privacy & Terms, and Safeguarding your data.
Microsoft: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
We may store Personal Information overseas. Where we disclose your Personal Information to the third parties listed above, these third parties may also store, transfer or access Personal Information outside of Australia. We will only disclose your Personal Information overseas in accordance with the Australian Privacy Principles.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
We are committed to ensuring that the Personal Information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure Personal Information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
We may use cookies on our website. Cookies are text files placed in your browser to store your preferences. By themselves cookies do not tell us your email address or other personally identifiable information, but they do recognise you when you return to our website and allow third parties such as Microsoft, Google and Meta to serve our advertisements as part of our retargeting campaigns. If and when you choose to provide our online website with Personal Information, this information may be linked to the data stored in the cookie. You can block cookies via your browser settings, but parts of our website may not work correctly if you do.
Our website may contain links to other parties' websites. We do not have any control over those websites and are not responsible for the protection and privacy of any Personal Information you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at info@hornsbybuildingsurveyors.com.au.
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